Shipping Policy

• All orders are processed within 1-3 business days.  
• High-volume orders might be processed with a short delay. In the case of any shipping delay, the customer will be notified by email. 

• Shipping  charges are calculated and displayed at checkout.  
• Shipping charges will depend upon the order volume and destination. 
• Customers will be able to choose the most cost-effective option based on their location and how fast they want to receive their order. 
• Please contact us if you want your order shipped by an alternative shipper. 

• We offer shipping to P.O. boxes.
• We do not ship to APO/FPO addresses.

• Once the order is placed, and a shipping method chosen by the customer, a shipment confirmation email with tracking numbers will be sent to the customer.  

• We are not responsible for any customs, duties or taxes applied during shipping.  The customer is responsible for dealing with any issues and costs related to customs, duties, and tax charges. 

• We are not liable for any products damaged or lost during shipping.
• The shipping company is responsible for damage or loss during shipping.  Please contact the carrier to file a claim if necessary. 
• In the case of damage, save all packaging materials and damaged goods prior to filing a claim with the shipment carrier. 

DUTIES AND TAXES

• Customers are responsible for paying all duties, taxes, and other fees that are levied once your package reaches the country of destination.

PACKAGE TRACKING

• International orders are shipped by Purolator Courier, or by Canada Post. 
• When your order ships from our warehouse, we will send you a shipping confirmation email, including your tracking number. 

PACKAGE REFUSAL

If your package cannot be delivered, is unclaimed, or is refused, you are responsible for the following:

• The original shipping cost and the cost to return the package to our warehouse. 
• Any duties, taxes, and other customs charges that are incurred on the package for both the original shipping and return shipment to our warehouse.
• The amount of these charges will be subtracted from your merchandise refund.

RESTRICTION

• There are no restrictions on international shipping, except as listed above.

• We do not accept returns.  All sales are final.